Finding
People encountered inconsistent intake requirements across service points.
Demonstration
Follow one record from a session to a traced decision.
Not a dashboard tour. A walk-through of what Witness actually keeps connected, using one illustrative programme end to end.
The programme
Service Improvement Programme
A fictional local-government programme reviewing how people access frontline services. Illustrative scale, not a claim about any real deployment.
- Contributors
- 42
- Evidence items
- 128
- Findings
- 11
- Recommendations
- 7
- Decisions
- 4
- Actions
- 9
Session & consent
Consent is decided per contributor, before anything is captured.
Community session #07 ran with 14 contributors. What could be recorded, quoted or attributed was agreed with each person first - not applied afterward as a redaction pass.
Contributor #09
Community session #07- Participation - consented
- Audio recording - consented
- Internal use - consented
- Attributed quotation - not consented
This contributor can be quoted internally, without their name attached externally - exactly what they agreed to, nothing more.
Evidence considered
Four sources feed this record.
Time, actor and state, before anything decorative.
- 2026-03-11 — Community session #07 — Submitted
- 2026-03-18 — Staff workshop #03 — Submitted
- 2026-04-02 — Service review #02 — Submitted
- 2026-04-09 — Policy analysis #05 — Submitted
Finding & recommendation
What the evidence adds up to.
Witness does not store a separate "finding" record - this is the narrative bridge a person writes between evidence and a decision, and it stays attached to the evidence above it.
Recommendation
Standardise intake requirements and publish one shared process.
Decision
A decision has to rest on something.
Decision #04
ConfirmedAdopt revised intake process
Rests on: Community session #07, Staff workshop #03, Service review #02, Policy analysis #05
- 2026-04-14 — Proposed by Programme Lead
- 2026-04-21 — Sign-off: confirmed by Service Director
Commitment & action
What happens next, and who owns it.
Commitment
Owned by the Frontline Services team
Action #21
Publish the revised process and brief frontline teams
In progress - 60% complete
Provenance
The whole path, in order.
- contributorContributor #09leads to
- evidenceEvidence4 sourcesleads to
- findingFindingleads to
- recommendationRecommendationleads to
- decisionDecision #04Confirmedleads to
- actionAction #21In progress
Later
What can be reconstructed, and by whom.
A year from now, someone who was never in the room can open Decision #04 and see exactly what it rested on, who confirmed it, and what Action #21 has done about it - without asking anyone who remembers the meeting.